www.sendtex.be is an email platform that allows you to create, send and manage email newsletters. The Sendtex platform is owned by ESV Sendtex, Bosdel 54, 3600 Genk, business number BE 0887.868.120. The aforementioned is referred to as "Sendtex" in the remainder of this text.
Before you can use Sendtex, you agree that:
Termination (closing) of user accounts
You and Sendtex may terminate your user account at any time by making the other party aware of this action. There is no obligation to specify a reason as to why an account is being terminated (closed).
If Sendtex terminates an account without giving specific reasons, Sendtex will compensate any unused email credits by payment of the corresponding amount back to the bank account of the user.
If you have not made use of your Sendtex account for a period of 12 months or more, Sendtex can label your account as ’inactive’ and has the right to close the user account and permanently destroy all of the accompanying data (including sent emails and statistics).
You are responsible for the confidentiality of your username and password. You are also responsible for each user account that you hold with access to Sendtex. U zijt ook verantwoordelijk voor ieder gebruikersaccount waar u op Sendtex toegang toe heft. If you notice any unauthorised use of your account, you must report this to Sendtex immediately. Sendtex is not under any circumstances liable for lost or hacked passwords. Sendtex has no access to the passwords of the user accounts and for this reason can only offer a password reset service.
Rights of holders of user accounts
Sendtex has no insight into the responsibilities and relationships within your organisation and therefore cannot be involved in discussions about ownership of a user account. You agree not to retrieve any information from an account you do not have to ownership to, in case of conflict you agree to settle the matter with the other parties involved. For Sendtex determines who the owner of a user account is based on the substance of sent emails. If there are several people/agencies listed in the sent emails, Sendtex relies on the contact information available on the user account in question.
Use of email credits
Sendtex works with a system of email credits. To be able to send emails with Sendtex, you must have the sufficient email credits available. These credits can be purchased online via the platform.
If an organization is trying to send a similar newsletter from different Sendtex accounts, Sendtex can reduce the number of free credits at any time .
Right to monitor email campaigns
General rules of use
We strive to keep the Sendtex platform as functional and efficient as possible and to do so we need your assistance. Therefore, you agree that:
Sendtex strives to provide the highest level of delivery statistics for all of its users. Because some sectors and services are unfortunately subject to high levels of spam content, reaching a good level of delivery statistics with our mail server could be affected. Therefore we are sadly forced to exclude a number of sectors, activities or types of services from the use of Sendtex.
This includes, but is not limited to:
Sendtex only provides a platform to create and send personalised emails. The content of the emails is fully and independently determined by the user, and is therefore the full responsibility of the user.
Sendtex can thus not be held in any way liable for any text, pictures, images, etc. sent via Sendtex which are contrary to the applicable laws and regulations, copyright, intellectual property or which could cause any damage to third parties.
The user expressly agrees to indemnify Sendtex of all possible prosecution resulting from the use of the Sendtex platform and the services provided by Sendtex.
Sendtex can not be held liable, in any way, for the non-delivery of newsletters. For the delivery of newsletters, Sendtex is dependent on third parties. A non-delivery of a campaign will be considered as force majeure, therefore purchased credits will never be refunded.
The responsible, Sendtex ESV, Bosdel 54, 3600 Genk; (RPR Tongeren 0887.868.120), respects the Belgian law of December 8, 1992 regarding the protection of privacy and processing of personal data. The personal data provided by the user will only be used for the best delivery of our service. The user has the legal right to access and correct their personal data. When the identity can be proven with a copy of the ID, the user can send an e-mail to firstname.lastname@example.org and ask for a written record of his personal data, as contained in our files. If necessary, the user can also ask to correct information that is inaccurate, incomplete or irrelevant. We treat the information of the user as confidential and will not pass, sell or rent the data to third parties; except when necessary for the proper functioning of the Service.
Are you located in Belgium? Then we will charge you 21% VAT.
Is your company located in the EU (excluding Belgium)? If you enter your business details and a valid European VAT number, we will not charge you VAT.
If you are based outside of the EU (e.g. US) then we will not charge VAT.